Our procedures module provides a procedure for each law or regulation. You won't need to provide or upload these, unless you want to use our Module Builder to add your own materials and documents.
Each procedure is written to:
The CFPB expects all companies to have a complete training program in place. Our CMS contains lessons on procedures and a quiz to verify your employees' understanding of the procedure. You can monitor training activity and report this to the CFPB. Quizzes are scored to ensure the employee has a passing record.
One of the three primary modules of your CMS, the Complaints database holds customer complaints sent from the CFPB or other sources. These are entered by you, managed and resolved from the Compliance Umbrella Complaint Module.