Our procedures module provides a procedure for each law or regulation. You won't need to provide or upload these, unless you want to use our Module Builder to add your own materials and documents.
Each procedure is written to:
Federal agencies expect all companies to have a training program in place. Our CMS contains lessons on procedures and a quiz to verify your employees' understanding of the procedure. In 2018 we will launch a new design for training - presented daily in small doses and a continual touch for all staff. Scoring, reports, tracking is all there with the daily short-train design from our partner KnowledgeLink.
One of the three primary modules of your CMS, the Complaints database holds customer complaints sent from the CFPB or other sources. These are entered by you, managed and resolved from the Compliance Umbrella Complaint Module.